Frequently Asked Questions
NOTE: Some items do not ship from the US and could take 15-30 days for delivery.
But it will be worth the wait!
Do you have expedited shipping options?
Need a package shipped faster? No problem! We have two expedited shipping options for you to choose from during checkout! Once you have given a shipping address, a list of shipping options will be generated for you on the shipping page. You can modify your shipment date and even expedite your SDT order by upgrading to FedEx 2-day and 1-day (available for most products). All expedited shipping costs will be determined by your shipping address and each expedited option will list the arrival date. The cutoff for expedited orders will be 12pm (Pacific Time) daily. Any orders placed after 12pm will ship the following day.
How do I track the status of an order?
You can see which orders have shipped, and whether you have future shipments scheduled by logging into your account. When we ship each box, you'll receive a shipment notification by email. This email will contain a USPS or FedEx tracking URL, and will list all of the tasty coffees that are on the...
How often do you ship?
We ship every weekday, with many of our coffees being roasted to order! You can always find when your items will ship both in the shopping cart and in your receipt (by email). If you ever need to expedite an order, just contact us and we'll do our best.
If I need to expedite my order will I still receive free shipping?
Free shipping applies only to our standard shipping option, which is provided by USPS or AliExpress.
What if I need my package to arrive on a specific date?
We can't guarantee that a package will arrive on a specific date because of possible shipment issues that can occur while the package is with our carriers (and thus out of our control), but we are happy to adjust your shipping date to get as close as possible to a specific arrival time. We ship every weekday, and standard shipping is 3-5 business days, but the majority of our boxes make it to their destinations within 2-3 business days. If you need any help setting up your SDT order for a specific arrival time, don't hesitate to reach out.
Where does SDT ship?
SDT ships to all 50 states and military addresses (AE, AA, AP). In order to maintain the freshness of our product, we do not ship internationally, (including Canada), or to any U.S. territories or protectorates. Upon request, Bean Box will ship Corporate gift orders internationally for an additional cost.
Why is my order shipping next week?
Many of our styles are made to order! When you order, our fullfiment vendorbegins your design in 1- 2 days, production begins and can take another 5-7 days, and then they immediately package it up and get it out to you, as dope as can be.